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Terms and conditions

 

UniqueLuxury.Travel (this Website) is a booking agent for the hotel(s) aimed to assist customers in gathering travel information, determining the availability of travel-related services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes.


As a condition of your use of this Website, you warrant that:

  • you are at least 18 years of age;

  • you possess the legal authority to make a binding legal obligation;

  • you will use this Website in accordance with these Terms and Conditions;

  • you will only use this Website to make legitimate reservations for yourself or another person on whose behalf you are legally authorized to act;

  • you will inform such other persons about the Terms and Conditions that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;

  • all information supplied by you on this Website is true, accurate, current and complete; and

  • if you have a UniqueLuxury.Travel account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.


We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms and Conditions.

 

Conditions of purchase

 

Kindly note, that by purchasing an item via uniqueluxury.travel, you signify your agreement to be bound by these Terms and Conditions.

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed in every case. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Making a booking, you are entering into a contract with the hotel via UniqueLuxury.Travel, not with UniqueLuxury.Travel itself.

UniqueLuxury.Travel takes your credit card number for all bookings and forwards it securely to the hotel to guarantee the reservation.

When you receive options for requested availability, the rooms are not held until the customer accepts. We recommend customers to accept the offer as soon as possible after receipt in order to make a firm booking. You will be notified by email within 24 hours whether your booking has been successful. It is your responsibility to contact UniqueLuxury.Travel if a confirmation email has not been received.

Any advance deposits, additional fees or charges will always be clearly marked before you confirm your booking. Once paid, these additional charges are non-refundable. Refunds will be made by the same method used to pay for the booking. Any payment made by credit card will be returned to that card.

 

Cancellations and no-shows

 

Once the booking is confirmed, you are subject to the terms and conditions of that hotel’s cancellation policy in all of the cases.

Cancellation policies of the hotels may outline a period before check-in when cancellations will be subject to payment of a penalty. This period does not include the day of arrival. For instance, a cancellation policy of ‘24 hours’ means a reservation must be cancelled at least 24 hours before the hotel's stated check-in time on the day before arrival to avoid the penalty. Any cancellations or changes to the bookings must be made by emailing or calling UniqueLuxury.Travel team as soon as possible.

If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel prior to your date of arrival, you will be subject to a charge of applicable nightly rates, tax recovery charges and service fees. In the event you do not show up for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with UniqueLuxury.Travel.

You agree to pay any cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the Terms and Conditions and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your hotel reservations.

 

Currency converter

 

Currency conversion is under license from openexchangerates.org You should read and understand the Terms and Conditions for any reliance you may make on the currency conversions on this Website. Rates are not verified as accurate and you should consult a qualified professional to verify the accuracy of currency rates used for any purpose.

 

Membership terms and conditions

 

Membership can be obtained by signing up online and/or booking through UniqueLuxury.Travel.

All the members receive regular emails, which include inter alia updated special offers from our partners. Your email address is not sold to or shared with third parties for marketing purposes but we may invite other companies to participate in our newsletter. If you wish to unsubscribe, you can do so here via email at…

Special offers promoted by UniqueLuxury.Travel to its members are subject to the terms and conditions set by the hotel for its particular offer. These offers are on request and subject to availability which may change at any time.

Offers may be subject to blackout dates which may be amended by the hotel at any time and which may not be specified on our website. They must be booked via the UniqueLuxury.Travel team and cannot be reserved online. Some hotels will require a deposit or full prepayment on booking, which may be non-refundable in case of cancellation. Any special terms will be stated on the booking and included in your confirmation.

 

Prohibited activities

 

The content and information on this Website (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers.

Hence, additionally, you agree not to:

  • use this Website or its contents for any commercial purpose;

  • make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;

  • access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;

  • violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;

  • take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;

  • deep—link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or

  • "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.

If your booking or account shows signs of fraud, abuse or suspicious activity, UniqueLuxury.Travel may cancel any travel or service reservations associated with your name, email address or account, and close any associated UniqueLuxury.Travel accounts. If you have  any fraudulent activity, UniqueLuxury.Travel reserves the right to take any necessary legal action and you may be liable for monetary losses to UniqueLuxury.Travel, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact UniqueLuxury.Travel team.

 

Liability disclaimer

 

UniqueLuxury.Travel is not liabile for errors or omissions in bookings or pricing, either made by the hotel, or as a result of system failure of any kind.

We do our utmost to ensure all UniqueLuxury.Travel hotel information is accurate, however hotel facilities may change at any time and any opinions expressed are subjective.

It is member’s own responsibility to ensure compliance with immigration requirements. Please check with the relevant embassy for visa and passport information. For vaccination information please check with your medical practitioner.

Please note: any applicable VAT/taxes may be subject to change at any time.

 

Changes to the Terms and Conditions

 

These Terms and Conditions were revised and posted on March, 2017. UniqueLuxury.Travel reserves the right to change, modify, or amend any or all of these Terms and Conditions at any time. You are responsible for revisiting this page to review our privacy policy updates.

 

Events beyond our reasonable control

 

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

 

Questions and concerns

 

In case you have any questions, comments, critical remarks, or complaints about UniqueLuxury.Travel Terms and Conditions and/or the way it affects you, please feel free to email us at assist@uniqueluxury.travel or write to us at:

Zamatec SA

91 Route Cantonale

1898, St-Gingolph

Switzerland

 
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