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I made a mistake in my reservation/need to alter my dates – how do I do this?

Contact us to let us know. As long as your amendments do not conflict with the hotel’s cancellation policy (and assuming there is availability), we will make any changes you need.

What is a 'non-refundable' or 'free cancellation'?

Every property has its own policy that may vary for different room categories. A non-refundable policy means that a fee will apply if you decide to cancel or make changes to your booking. This fee is mentioned in the accommodation conditions and in your confirmation. Free cancellation means you can change or cancel your booking free of charge, if done within time period set by the hotel. This is written in the room conditions and in your confirmation (for example "Cancel up to x days" or "Cancel before dd/mm/yy hh:mm").


What if my booking was changed or cancelled by hotel?

In very rare cases, a supplier, tour operator or hotel may cancel a booking after it has been made on our website. This is completely out of our control, as the provider may have sold out rooms or seats without updating us and is therefore unable to honour the booking. As we are an agent, and your contract once you have booked is with the provider, we will support you in getting a refund or changing your dates. UniqueLuxury.Travel is not responsible for costs associated with a cancellation by the provider.

We take immense care making sure all details, prices and information we provide is correct. Very occasionally, we may have to correct an error in an offer - this may take place before you book or just after. If we have to make a change to your booking after it has been made, we will do so having informed you as soon as possible, in line with our terms and conditions.

For further information about changes and cancellations, please see our terms and conditions.

Can I request an extra bed in my room and will there be extra costs?

You may find the information about extra beds in ‘Hotel Policies’. Kindly consider the following:


  • - Extra costs, if any, are not included in the reservation price. Please contact UniqueLuxury.Travel team to arrange everything for you.
  • - If your booking is already confirmed - just contact us at or directly by phone.

What does ‘on request’ mean? Why are some rooms not available for booking online?

Some hotels, usually boutique ones, that have only one or two rooms in a certain category, are unable to provide us with an up-to-the-minute availability information. “On request” accommodation is available in most cases. You are welcome to book it by filling in the enquiry form or simply calling UniqueLuxury. Travel team directly on the phone. We will be happy to promptly arrange your reservation and confirm the desired accommodation for you in case it is available.


How do I cancel my booking?

If you need to cancel for any reason, please do so by contacting us, who will review the cancellation policy, contact the hotel for you and get in touch with you once the cancellation has been processed. If you cancel before the hotel's cancellation policy comes into effect, any deposit you have paid will be refunded.

Once you have cancelled your reservation you should receive an email confirming the cancellation. Please check your inbox and spam/junk mail folders. If you don not receive an email, please contact us.

I am travelling with my family. How do I find a suitable accommodation?

There are 3 options in this case:


  • - When entering your destination in the search box, you can indicate the number of guests (adults and children) you are travelling with. The results shown will then perfectly match your requirements.
  • - After you select your destination and the dates of your stay, a list of available properties is displayed. Look for the list of filters on this page, and here you can choose family rooms or family-friendly properties.
  • - Use our Travel Ideas and get inspiration from relevant theme selection of the properties suitable for families.

How do I know whether my reservation is confirmed?

As soon as you have completed the booking process, the confirmation page appears. We also send reservation details to your email address. Final confirmation from the accommodation or service supplier will follow within 24 hours after reservation was made. You can also access your confirmation online, see details of your reservation anytime by signing in to your Club Login. If you do not have an account yet, you can create one here at...


Can we get extra beds/cots in the room for children?

You may find this information under “Hotel Policies”.

Kindly consider that extra costs for children, if any, are not included in the reservation price. Please contact UniqueLuxury.Travel team to arrange everything for you.

If your booking is already confirmed - just  contact us at or directly by phone.

Can I make a reservation without a credit card?

A valid credit card is essential to guarantee your reservation with most hotels. Third party’s card can also be used in case you have their permission.

Are you able to guarantee a particular room at a hotel?

If there is a particular room you would like to stay in, please let us know and we will certainly do our best to satisfy your request.

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