Where can I find the cancellation policy of the hotel?

Room specific cancellation information is included beside the room type. Please note that with special deals, the cancellation or deposit policy differs from the normal policy, so it is wise to check both. The specific information, relevant to your booking, will also be included in your confirmation.

Top of Page

Which credit cards can I use to complete my booking?

To make a reservation via UniqueLuxury.Travel accept:

• - MasterCard
• - Visa
• - American Express

You can see which credit cards a hotel accepts in the Hotel Policies section under the hotel description and also when making your booking.

Top of Page

What is the deposit for?

The deposit is a percentage of the stay cost taken to secure your reservation when you book with us. It is not an addition to the cost of the stay, and is deducted from the hotel booking total. The deposit is fully refundable if you need to cancel, provided you do so in writing before the hotel’s cancellation policy comes into effect.

Top of Page

If the credit card that I used to make a booking is no longer valid. What should I do?

Please contact us directly and we will find a solution for you. For security reasons, never provide your credit card details by email.

Top of Page

The property has charged my credit card, what should I do?

The charge you see could be any one of the following:

• - Pre-authorisation: A pre-authorisation is just a validity check that temporarily blocks on your credit card an amount roughly equivalent to the cost of your reservation. The amount will be unblocked after a certain time period. How long this takes will depend on the property and your credit card provider.
• - Deposit or Prepayment: Some properties require a deposit or prepayment at the time of reservation. This policy is clearly highlighted during the reservation process, and you can see it in your confirmation email as well. If you are eligible for free cancellation, this amount is returned to you if you choose to cancel your reservation.
• - If you feel you have been charged by error, UniqueLuxury.Travel team is happy to assist you in solving it. Please contact us with your details, and we will follow up on your behalf.

Top of Page

If I need to cancel my booking will I pay a cancellation fee?

Cancellation policy varies from room to room. Usually you can cancel or change your booking right up to 24 hours prior to arrival time. You can check what any hotel’s policy is, and whether they will charge a cancellation fee, under ‘Hotel Policies’. This information is also included in your confirmation email. Please note that non-refundable and other ‘special deal’ rooms can have a different policy.

Top of Page

Does the hotel need a deposit or a payment in advance?

Most hotels do not require an advance payment or deposit. If they do you will find the details under ‘Hotel Policies’ on the hotel’s information and in your confirmation email.

Top of Page

I am entering my credit card details, when will I pay?

The payment process for your stay varies based on the individual hotel and room type. You can check how you will be charged for your stay in the ‘Hotel Policies’, in the room description and in your booking confirmation.

Top of Page

Can I make a reservation without a credit card?

A valid credit card is essential to guarantee your reservation with most hotels. Third party’s card can also be used in case you have their permission.

Top of Page

Are my credit card details safe?

We use a secure connection for your booking:

• - Your personal data and credit card details are encrypted.
• - Our secure server uses ‘Secure Socket Layer’ (SSL) technology, the online industry’s standard.
• - Our SSL certificate has been issued by Thawte.

Top of Page

Can I use a debit card to complete my reservation?

Generally hotels cannot accept a debit card to guarantee a booking. However, there are some exceptions. If your chosen hotel can accept a debit card, you will see this option when making your booking.

Top of Page

Can I make a reservation for myself using someone else’s credit card?

Yes, you can but only if you have a permission from the card holder. The hotel may require authorisation from the card holder. Please also note that in the case of a No Show, late cancellation any penalties will be charged to the card provided.

Top of Page